Frequently asked questions

RentalPilot is all-in-one rental management software for small and mid-size independent car-rental operators. It brings your bookings, calendar, fleet, payments, customers and a branded online booking site together in one place — so you can run your rental business instead of juggling spreadsheets and separate tools.

It's built for small and mid-size independent operators — from a single-branch shop with a handful of cars to a growing, mid-size business running several branches. It's deliberately not an enterprise fleet system, so there's no bloat, no long onboarding and no sales project to get started.

Pricing is one flat monthly fee based on how many vehicles you run, starting at $29/mo. There are no per-booking fees and no commission on your rentals. You can see all plans on our pricing page.

Yes — you can start for free with no credit card required. Add your fleet and branding, share your booking link, and only move to a paid plan when your fleet grows.

No. RentalPilot charges a flat monthly subscription only — we never take a percentage of your rentals. Every dollar your customers pay is yours, less your own payment processor's standard card fees.

Payments run through Stripe and you connect your own Stripe account, so payouts go directly to you. You can take card payments, place refundable security-deposit holds, issue refunds, offer protection plans and send pay-by-link requests — all from inside RentalPilot.

Yes. Every operator gets a branded online booking site in your own colours and logo, where customers check availability and reserve a vehicle on any device. It supports multiple languages (English and Spanish today), and you can take reservations the same day you sign up.

Yes — RentalPilot is bilingual. Your customer booking site works in English or Spanish, and so does the operator dashboard your team works in every day, with a one-click language switch. Transactional emails such as booking confirmations are currently sent in English. More languages are on the way, so you can serve both your customers and your staff in the language they're most comfortable with.

Yes, where it genuinely saves you time — and always with your team in control. At check-in it compares pick-up and return photos to flag likely new damage; it reads the odometer and fuel from a dashboard photo and a licence's expiry date; it maps a messy spreadsheet's columns when you import; and a 24/7 AI concierge answers your renters' and staff's questions on your booking site and inside the app. Every result is a suggestion you review — nothing is charged or changed automatically — and each feature can be switched off. AI features run on a monthly allowance included with paid plans.

Yes, on the Scale plan and above. You can run multiple branches — each with its own business hours — and filter your fleet, bookings and reports by branch. See how many branches each plan includes.

Yes. You can import both your vehicles and your customer list from a CSV file, so moving over from spreadsheets or another system is quick — there's a downloadable template and a preview step before anything is saved.

Always. Your data is yours: export bookings, customers and financial reports to CSV, and download branded PDF invoices and receipts for any rental whenever you need them.

Yes. Plans are month-to-month with no long-term contract — upgrade, downgrade or cancel whenever you like.

Create your free account, add your fleet and branding, then share your booking link with customers. You can be taking online reservations within a day — no setup fees and no sales call. Start free whenever you're ready.